John R Ford
Your local Ford Dealer for over 60 years

Our complaints policy

John R Ford & Sons (Shefford) Ltd are committed to providing a quality service to all our customers. 

If you have a complaint, please contact us at info@johnrford.co.uk  If you do not have an email account a letter can be sent to John R Ford & Sons Ltd, 11 Ampthill Road, Shefford, SG17 5BE

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

John R Ford & Sons (Shefford) Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows John R Ford & Sons (Shefford) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only. If you wish to contact Automotive Compliance Ltd you can do so via post, telephone, or email:

Automotive Compliance Ltd
The Factory
44 Alfred Street
Gloucester
GL1 4DD
01452 671560
complaints@automotive-compliance.co.uk

John R Ford & Sons (Shefford) Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd’s permissions as a Principal Firm allows John R Ford & Sons (Shefford) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders. We are a credit broker and not a lender. We can introduce you to a limited number of lenders and their finance products. We are not an independent financial advisor and we act as their agent for this introduction. We may advise you on the products, subject to your personal circumstances, though you are not obliged to take our advice or recommendation. We do not charge you a fee for our services. Whichever lender we introduce you to, we will typically receive commission from them (either a fixed fee or a fixed percentage of the amount you borrow). For your reassurance, all of the lenders we work with could pay commission at different rates, but the commission we receive does not influence the interest rate you will pay. Our aim is to secure finance for you at the lowest interest rate you are eligible for from our panel of lenders. If you ask us what the amount of commission is, we will tell you in good time before the Finance agreement is executed. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over. Guarantees may be required.
John R Ford & Sons (Shefford) Ltd - Registered Office: 11 Ampthill Road, Shefford, Beds, SG17 5BE - Registered in England No. 915114 - Privacy Policy
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