Our Complaints Policy

John R Ford & Sons (Shefford) Ltd are committed to providing a quality service to all our customers. 

If you have a complaint, please contact us at [email protected] If you do not have an email account a letter can be sent to John R Ford & Sons Ltd, 11 Ampthill Road, Shefford, SG17 5BE

If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

John R Ford & Sons (Shefford) Ltd is an Appointed Representative of Automotive Compliance Ltd, who is authorised and regulated by the Financial Conduct Authority (FCA No 497010). Automotive Compliance Ltd's permissions as a Principal Firm allows John R Ford & Sons (Shefford) Ltd to act as a credit broker, not as a lender, for the introduction to a limited number of lenders and to act as an agent on behalf of the insurer for insurance distribution activities only. If you wish to contact Automotive Compliance Ltd you can do so via post, telephone, or email:

Automotive Compliance Ltd
The Factory
44 Alfred Street
Gloucester
GL1 4DD
01452 671560
[email protected]

Regulated Complaints Post: Automotive Compliance Ltd, The Factory, 44 Alfred Street, Gloucester, GL1 4DD Telephone: 01452671560 E-mail: [email protected]

Financial Ombudsman Service: If we cannot resolve your complaint within 8 weeks, you may refer your dispute to the Financial Ombudsman Service. This service is free to use. Their consumer helpline is available on 0800 023 4567 or 0300 123 9123 or you can visit their website at www.financial-ombudsman.org.uk

If you require Alternative Dispute Resolution - please contact the NFDA at www.nationalconciliationservice.co.uk