Paying for your car

What They Say

Incredible service from the Royston John R Ford team yet again! Background: We lived locally in Hertfordshire until a few years ago. Since we moved away, I just haven't found a Ford dealership that is anywhere near as dependable and trustworthy as the one in Royston, so now I drive half way across the country back to Royston for my servicing, repairs and accessories. Sounds extreme, but it's so worth it for their honest and straightforward approach to any job, big or small.

On this occasion, I had a tow bar fitted to my new Kuga. It was an installation that was far from easy because of a combination of new technology in the car and issues securing parts, some from inside Europe and some from further afield -no fault of the local team. Instead, the Royston team persevered really hard in tracking down the right parts and having them speedily shipped to the UK, keeping me in touch every step of the way. Absolutely no promises were made that they couldn't keep and there was no fobbing me off with false claims of parts being on their way when they weren't. So, I was pleased to accept the regular updates and delighted when their efforts to get the parts paid off.

End result "“ close inspection of the tow bar demonstrated to me what a huge job it had been, yet I am very pleased that it was installed with great care, the cuts in the bumper were tidy and unnoticeable, the wiring worked perfectly and the tow bar, being detachable, fits and uncouples perfectly. All at a realistic and fair price too.

This was car engineering at the highest level, and all done locally in Royston (though not so local to me!). They are a top team, always professional, always helpful, friendly, good value and, above all else, reliable. Top marks!

John Dyson